Twitter for Business FAQ
1. What is Twitter’s approach to the GDPR?
2. How does Twitter comply with the legal requirements for transferring data?
Our services are primarily designed to help people to see what’s happening around the world. As a global service, we have developed global data practices designed to ensure that our customers’ information is protected. Twitter International Company, an Irish commercial entity, is the controller of our data outside of the U.S., so if you are outside of the U.S. and you share data with Twitter, you share it with Twitter International Company. Today, Twitter International Company processes data in accordance with applicable Irish law and the GDPR. Additionally, Twitter International Company has Data Transfer and Processing Agreements, including model clauses, with Twitter, Inc., in the U.S., and its affiliates, which allow Twitter, Inc., to process personal data. Twitter, Inc., is also certified under the Privacy Shield framework. For additional information, please review Twitter’s Global Operations and Data Transfer information.
3. Is Twitter a data controller or a data processor?
In some instances, Twitter may be your data processor. For example, when you upload a tailored audience to Twitter, we act as your data processor. You are the data controller of that audience, and as such, you are responsible for ensuring that you have an adequate basis to process the data, including to transfer it to Twitter for processing.
4. Twitter ads products after May 25, 2018
A. How does the Tailored Audience Program work with the GDPR?
Advertisers are the controller of any tailored audiences uploaded to Twitter, and Twitter is a processor of that data. As such, our Tailored Audience Program T&Cs require advertisers that upload a tailored audience to provide sufficient notice and obtain requisite consent before providing us with this data. To comply with our obligations as the processor of that data under the GDPR, we updated the legal terms that govern the use of this program.
B. How does the Twitter pixel work with the GDPR?
Twitter is the controller of data it receives through the Twitter pixel and through mobile app conversion tracking partners. Twitter requires advertisers to have notice and consent mechanisms in place in connection with their use of this program, as described in our Conversion Tracking Program T&Cs.
5. What terms are going to be updated?
6. Is there a map of Twitter data that can be shared?
* “You” or “your” in these FAQs refers to our advertisers, partners, suppliers and other stakeholders.